Last updated: November 1, 2026
Items we keep in stock
You can return unused items in their original condition and packaging within 30 days of delivery. Return shipping is paid by you, unless the item was damaged, defective or not what you ordered.
Made-to-order items
Printed apparel, mugs, bottles and other items made for your order cannot be returned or exchanged for change of mind or a wrong size. Please check the size and details before ordering. If a made-to-order item arrives damaged, defective or wrong, we will replace or refund it — see below.
Damaged, defective or wrong items
Email us within 14 days of delivery with your order number and photos of the item (and the packaging, if it was damaged in transit). We will send a replacement or refund you in full, including shipping. You do not need to send the item back unless we ask.
How to start a return
- Email info@premiersolutionslv.com with your order number (it starts with PS-ORD) and the items you want to return.
- We reply with the return address and instructions. Please do not send items back without contacting us first.
- Pack the items securely. We recommend a tracked shipping service; we cannot refund items lost on their way back to us.
Refunds
Once we receive and check the returned item, we refund the item price to your original payment method within 5–10 business days. The original shipping cost is not refunded, except for damaged, defective or wrong items. Your bank or card issuer may take a few more days to show the refund.
Cancelling an order
You can cancel an order before it ships by emailing us as soon as possible. Made-to-order items that have already gone into production cannot be cancelled.
Questions
Email info@premiersolutionslv.com or use the contact form. We answer within one business day.